Our Policies

At Salt and Steel Salon, we go out of our way to make sure our valued clients have the best experience possible. Please take a moment to review our policies. If you have any questions, just get in touch and we’ll be happy to help.

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Cancellation Policy

We understand that things can come up. In the event you need to cancel your appointment, please be sure to notify us no later than 24 hours before your scheduled appointment. Failure to notify us in time will incur a cancellation fee (50% of service fee).

 

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No-Show Policy

Please be advised that our salon has a no-show policy whereby any no-shows will be charged the cost of service scheduled.

 

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Refund Policy

If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.

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Health and Safety Policy

The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.

 

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Pricing Policy

Our salon pricing may vary occasionally. For accurate pricing, please request a complimentary in-salon consultation.

 

Late Comer Policy

If you are delayed in your arrival, please remember that your service will end at its original time. Please be sure to arrive on time. Any late arrivals, more than 25 minutes, will need rescheduling and will incur a late cancellation fee.